FREQUENTLY ASKED QUESTIONS

How do I book in?

Yay, we'd love to have you!
Click on Book Now to view the timetable and book in or download the Mindbody app on your phone and search for "The Healesville Wellness Factory".
The Mindbody app is a great way to book and reschedule your classes.

how does membership work?

Here at The Wellness Factory all classes are set up on a direct debit membership.
If you've never been before we'd love for you to come try a class before signing up.
If you love it (we think you will) we can help you set up a membership. 
We set up all payments via direct debit - this lets us manage over 200 dedicated members who come each week.
Payments will come out of your chosen bank account or credit card on a fortnightly basis.
To keep things easy and flexible you don't pay any fees, you're not locked in and you can pause classes if you’re away.
You can also cancel your membership anytime. We just need 2 weeks notice to pause or cancel.
Our office manager Charmaine can help with any questions you may have.

Am i locked in to a contract?

Nope, we don't believe in being locked in. We hope our members love the classes. But if you need to cancel at any time (or simply pause) we just need two weeks notice.
All enquiries can be directed to our office manager Charmaine.

can i come casually?

Unfortunately we don't offer casual classes. To do classes at The Wellness Factory you are required to sign up to a membership and set up payments via direct debit.
We find committing to weekly classes gives you the best results and allows us to keep offering high quality classes.
With over 200 dedicated members this is the only way we can manage so many people.

are the classes suitable for beginners?

Most definitely. Our Reformer Pilates classes are specifically designed to cater to beginners.
Whether you've used one before or not, we'll take it slow and help guide you through the class.
If you haven't exercised in a while (or ever!) that's fine. Come along to a class, give it a go and see what you think.
We can give you the easier resistance options to help ease you into it.
And if you're still not sure, give us a call here at The Healesville Wellness Factory (5962 2697) and we can give you an idea of whether the classes will be suitable.

Are the classes suitable if i have an injury?

If you're injury is well managed and you have an idea of what you can and can't do then the classes should be suitable. Book in and give it a go.
If you're pain flares up easily and is constantly up and down, you may find the Clinical Pilates classes are more suitable. You can find more information at www.betterexercise.com.au
If you're unsure simply give us a call here at The Wellness Factory on 5962 2697 and we can point you in the right direction.

DO YOU HAVE AN AGE LIMIT FOR CLASSES?

Anyone under 18 requires parental consent to attend a class. Children aged 16 and under can only do classes when joined by their parent or guardian. Generally we find classes are unsuitable for children aged 14 and under.

HOW MANY PEOPLE DO YOU TAKE PER CLASS?

Our classes are limited to just 8 people. This way we can make sure you're doing things right and getting the most out of a class.

what iF the class is full?

Often classes can book out if you don't get in early. If a class is full you can add yourself to the waitlist and then if anyone cancels out of the class you'll be notified via email. We can also add you to the class permanently each week so you don't miss out - just let us know if you want a regular class spot.

can i book into a class on the day?

Sure thing! If there's room you can book up until 15 minutes before a class is due to start. The best way to manage your classes is via the Mindbody app on your phone.

What is your cancellation policy?

If you need to cancel a class you can do this up until 6 hours prior to the class and still re-schedule it to another day or time (within 2 week). For any cancellations made within 6 hours, you'll lose that credit.
​The best way to manage your classes is via the Mindbody app on your phone.

HOW DO I RESCHEDULE A CLASS?

Open up the Mindbody app on your phone and cancel out of your class. Then you can use that credit to book into another class. To avoid losing the credit make sure you cancel out at least 6 hours before the class is due to start.
If you need help setting up the Mindbody app just ask us next time you're in!

can i still do the class if i'm running late?

You can still do the class if you're less than 10 minutes late. Once it gets to 10 minutes, you'll have missed the warm up and it's no longer safe to join in.
We ask that you give it a miss if you're going to be later than 10 minutes.
To make sure you're on time, you're always welcome to come early and do some stretching before class starts.